Reviews
Reviews
I was seen on time and the lady I saw was fully briefed. We had a very effective and useful session. I was very happy with the outcome. Thank you, NHS!
All the staff carried out their duties in a very friendly and professional manner. Everything was fully explained to me and i was made very much at ease by all the very friendly medical team and the Gastroscopy report was fully explained and made easy to understand by the nurse. I cannot think of any suggestions to improve the already 5 star care you have given me.
I would just like to say a massive thank you to Paula Marsh who gave me such a positive birth experience. The facilities were fantastic with the birthing pool available to use despite my incredibly fast first time labour. Paula made me feel very calm and reassured yet did so in a really timely manner to make sure I got my birth plan wishes.
Thank you very much for everything.
I came to the clinic yesterday, 26 November with the full intention of having sedation for my procedure (following from conversations with other people!) I could not imagine having it done without. However having spoken to members of staff I decided to try the procedure without it. Mr Ash Tandon, Emily and Jenny were all amazing. They put me completely at my ease. At all times I was informed what was going to happen next and what I should do and whilst it isn't a pleasant procedure the team were great and made it bearable. They work together as a team totally professionally, efficiently and at the same time giving compassion and consideration towards their patient. These comments must be passed to them. I cannot thank them enough - Catherine Tate
call the staff were very friendly and knowledgeable
There was a long wait to go into the endoscope room.
Treatment was extremely prompt,all staff were respectful and kind to my son and us . The surgeon and anaesthetist were brilliant and kept him smiling. The staff on the ward at midnight weee attentive and lovely, offering us drinks and food for my son. No improvements required at all
Extremely happy with the care that both me and my baby received while staying on ward C23 after birth. During the 2 days (1 night stay) the staff were really helpful with
guidance, helping me adjust to becoming a mum and making sure that we both got all the checks needed after a long labour from the paediatricians/doctors before being discharged. My baby was very unsettled during his first night due to stress from my labour, the night staff were very kind and looked after him for a couple of hours near the desk so that I could get a couple of hours sleep as I was exhausted from being induced 3 days prior. I found the food to be very nice with lots of choices and the staff made sure that I was eating enough after having severe sickness during pregnancy, they often would sit next to me while talking to me and comforting the baby so that I could eat.
Good point - Mandy and Sheila (I think that was her name) absolute credits to the ward
Bad points -
Blood loss - not told how much blood lost during labour. 3 litres, this resulted in me needing a transfusion. I was not told this until I asked to leave the ward. When were they planning to let me know¿
Jaundice - my son developed jaundice. I was not given any explanation as to what this meant or that due to my blood loss and subsequent enimia that my milk would be insufficient, therefore prolonging the issue. I was told on day 5 of treatment. No plan was put in place until after I complained to PALS. Better communication regarding cause, affect and care are needed.
Anxiety - as a sufferer of anxiety disorder for 15 years I was less than impressed that this was merely dismissed as “baby blues”. After what I feel was a traumatic labour, given that my son required treatment and that I was in a strange environment, I dont feel that correct approach was given at all. My mental health is something that is extremely precious to me and is something that I have worked on and struggled with for many years. Mental health training is desperately required. Mandy and Sheila were the only ones to show an ounce of compassion in this area.
the staff were very friendly and caring - please thank them
Was treated with care, respect and dignity on Ward B4 and the consultant was very informative and helpful. Was visited by the anaesthetist who was also wonderful.